I am a bit late reviewing this company, however, I feel the need to share my experience with this firm. A few months ago, I decided to go to the showroom (preference to doing business with a more local independent company) to sample some of their mattresses, there wasn't a very big range to choose from I suppose given the fact it was only a small showroom, but I felt that there was just 1 mattress that would suit my needs or at least that is what I felt with the display/showroom mattress. I paid a deposit, and cleared the balance once delivered after roughly a 10 day wait. After removing the packaging and finally putting the mattress onto a brand new bed base, it soon became obvious that the mattress was Not as soft as the showroom model. I wonder who else can share this annoying experience with other bed retailers? I had numerous conversations via telephone & email with the vendor, and each time never making any satisfactory resolution. The options offered to me were, they would sell me the showroom model for trade price plus VAT, and I would be left to dispose of the mattress I had not long purchased, since the vendor was reluctant to take the mattress back unless proven to be faulty based on hygiene reasons!? I made it clear I had used a mattress protector (as requested by bigger bed retailers i.e. Dreams/Bensons for beds, and that no harm had come to the mattress, basically it was as good as the day it was delivered. After much delay in trying to communicate and reach what was finally obvious an unreachable resolution, several weeks had passed by, I even at 1 point informed that I would look to recover my loss through the small claims court but with so much time already passed it would not necessarily be an easy case to challenge. So the bottom line is, I am now left with a mattress that I do not like.
Great quality furniture, we have purchased items already in the show room as well as having some wardrobes made bespoke to our requirements. Service was great and fantastic value for money, will definitely be returning for future furniture requirements
Great furniture great service very helpful
A hidden gem! Lovely shop full of beautiful furniture and great service.
Difficult to find if coming from A361. Despite turning up during opening hours, midday Monday, and the place saying it was open, the door was locked with no indication as to when someone would be there.
Riverside Furniture is a UK Furniture Store based in Tiverton, South West England. Riverside Furniture is located at 4 Kennedy Way, Tiverton EX16 6RZ, UK.
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